How to Refund Nintendo Switch eShop Games: Your Ultimate Guide

In the fast-paced world of gaming, mistakes happen. You might find yourself purchasing a Nintendo Switch eShop game that didn’t meet your expectations or discovering compatibility issues with your console. The good news is that Nintendo offers a refund policy that allows you to return eShop games under certain conditions. In this comprehensive guide, we will show you “how to refund Nintendo Switch eShop games” step-by-step, and answer some frequently asked questions to ensure you have a smooth refund experience.

Understanding Nintendo’s eShop Refund Policy

Before delving into the refund process, it’s crucial to understand the terms and conditions set forth by Nintendo. The company has a clear policy outlining when you can request a refund for eShop games.

Eligibility for Refunds

Nintendo Switch eShop games can be refunded under the following circumstances:

Pre-Purchased Games: If you have pre-purchased a game but haven’t downloaded or played it, you are eligible for a refund at any time.

Games Within Seven Days: If you have downloaded and played a game that doesn’t meet your expectations or runs into compatibility issues within seven days of the purchase, you can request a refund.

DLC Refunds: You can request a refund for purchased downloadable content (DLC) if you haven’t used it.

Exceptions and Restrictions

Nintendo also highlights some exceptions and restrictions to their refund policy:

Refund Frequency: You can only request a refund for a specific title once. Be sure to carefully consider your decision before initiating a refund.

Online Memberships: Nintendo Switch Online memberships, in-game currency, and virtual goods are non-refundable.

Third-Party Games: If you’ve purchased a third-party game from the eShop, you may need to follow the refund policy set by the game’s publisher. Nintendo’s refund policy might not apply in these cases.

Gifted Games: Games received as gifts cannot be refunded. The refund option is only available to the original purchaser.

Step-by-Step Guide on How to Refund Nintendo Switch eShop Games

Now that you understand the eligibility and restrictions, let’s dive into the process of refunding your Nintendo Switch eShop games.

Step 1: Access the Nintendo eShop

The first step is to access the Nintendo eShop on your Nintendo Switch console. You can do this by selecting the eShop icon on the home screen.

Step 2: Sign In to Your Nintendo Account

To initiate a refund, you need to be signed in to your Nintendo account. If you’re not already signed in, enter your login credentials when prompted.

Step 3: Go to Your Account Page

Once you’re signed in, navigate to your account page. You can do this by selecting your profile icon in the top right corner of the eShop.

Step 4: View Your Purchase History

On your account page, you’ll find a “Purchase History” option. Select it to view a list of all your eShop purchases.

Step 5: Choose the Game for Refund

Find the game you want to refund in your purchase history. Once you’ve located it, select it to proceed with the refund process.

Step 6: Request a Refund

On the game’s details page, you’ll see an option to “Request a Refund.” Select this option to begin the refund process.

Step 7: Confirm Your Refund Request

You’ll be prompted to confirm your refund request. Make sure you review the terms and conditions, as well as any exceptions related to the game you’re trying to refund. If you’re eligible for a refund, select “Next.”

Step 8: Choose a Reason for Refund

Nintendo will ask you to choose a reason for your refund. Select the most appropriate reason that best describes your situation.

Step 9: Confirm Your Refund Request Again

After selecting your reason, confirm your refund request once more. This step ensures that you’re certain about your decision to refund the game.

Step 10: Wait for Approval

Your refund request will now be sent to Nintendo for review. This process may take some time, and Nintendo will contact you via email with the outcome of your request.

Step 11: Receiving the Refund

If your refund request is approved, the funds will be returned to your Nintendo eShop balance. You can use this balance to purchase other games or content from the eShop.

Frequently Asked Questions (FAQs)

To provide further clarity on the refund process, let’s address some common questions that Nintendo Switch users often have.

Can I Refund Physical Games?

No, the refund policy discussed in this guide is specific to digital eShop games and DLC. Physical games purchased from retailers are subject to the return and refund policies of the store where they were purchased.

What if I’ve Played the Game for More Than Seven Days?

If you’ve played the game for more than seven days or the game was purchased over seven days ago, it will not be eligible for a refund, even if you experience issues. The seven-day period is a strict limit set by Nintendo.

Can I Refund a Game if I’ve Already Downloaded It?

Yes, you can refund a game even after downloading it, as long as it’s within the seven-day window and you haven’t played it extensively. If you’ve barely played the game and it doesn’t meet your expectations, you can request a refund.

Are There Any Exceptions for Games on Sale?

No, the refund policy applies to games on sale or at their regular price. However, it’s crucial to note that some special offers or bundles might have different refund conditions. Be sure to check the specific terms when making a purchase.

Can I Refund In-Game Currency or Virtual Goods?

In-game currency, virtual goods, and memberships such as Nintendo Switch Online are non-refundable. Nintendo’s refund policy does not cover these types of purchases.

What If I Received the Game as a Gift?

If you received the game as a gift, you won’t be able to refund it. The refund option is only available to the original purchaser who made the eShop purchase.

How Long Does It Take to Get the Refund?

The time it takes to process a refund can vary, but Nintendo aims to review and process refund requests promptly. You should receive an email notification regarding the status of your refund within a reasonable time frame.

Can I Re-Purchase a Refunded Game Later?

Yes, you can re-purchase a game that you’ve refunded at any time. If the game has been updated or issues have been resolved, you might consider repurchasing it if you’re still interested.

Can I Request a Refund for Multiple Games at Once?

Yes, you can request refunds for multiple games if they meet the eligibility criteria. However, remember that you can only request a refund for each title once.

What Happens If My Refund Request Is Denied?

If your refund request is denied, you won’t receive a refund, and the game will remain in your library. In this case, it’s essential to thoroughly read and understand the eligibility criteria before initiating a refund.


Understanding “how to refund Nintendo Switch eShop games” is essential for any Nintendo Switch user who wants to ensure a hassle-free gaming experience. By following the steps outlined in this guide and adhering to Nintendo’s refund policy, you can navigate the process with ease and address any issues that may arise with your eShop game purchases. Remember to consider the eligibility criteria, exceptions, and restrictions carefully, and feel free to reach out to Nintendo’s customer support if you have any specific concerns or questions. Happy gaming!

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